We’re here to help with any questions or issues you may have with Fuego’s email verification services.
Support Channels
Email Support
The fastest way to get help is by emailing our support team:
Email: [email protected]
Response times:
- Priority customers: Within 1 business hour
- Standard customers: Within 24 business hours
Help Center
Browse our help center for answers to frequently asked questions and step-by-step guides:
Live Chat
Available on our website and in the dashboard during business hours:
Hours: Monday - Friday, 9am - 5pm ET
What to Include in Your Support Request
To help us assist you more quickly, please include:
- Your account email address
- A detailed description of the issue
- Screenshots or error messages (if applicable)
- Steps to reproduce the issue
- Any relevant file IDs or transaction IDs
API Support
For technical issues with our API, please include:
- The API endpoint you’re using
- Your request parameters (with token redacted)
- The full response you received
- Your programming language and any libraries you’re using
- Timestamps of when the issue occurred
Service Status
Check our service status page for any known issues or scheduled maintenance:
Feature Requests
We love hearing your ideas for improving Fuego! Submit feature requests to:
Email: [email protected]
Security Issues
If you’ve discovered a security vulnerability, please report it privately to:
Email: [email protected]
Please do not disclose security vulnerabilities publicly until we’ve had a chance to address them.
Billing Questions
For questions about billing, invoices, or your subscription, contact:
Email: [email protected]
Business Hours
Our support team is available during the following hours:
Monday - Friday: 9am - 5pm Eastern Time (ET) Saturday - Sunday: Closed (emergency support only)
We observe US federal holidays, during which support availability may be limited.